Terms of service
Terms and Conditions TrySokosa — Terms of Use & Conditions of Sale Last Updated: April 27th, 2026
IMPORTANT — PLEASE READ CAREFULLY
THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, A MASS ACTION WAIVER, AND A JURY TRIAL WAIVER (SEE SECTIONS 16–20) THAT AFFECT YOUR LEGAL RIGHTS. DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, EXCEPT AS EXPRESSLY PROVIDED HEREIN. YOU HAVE THE RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 19.
BY ACCESSING OR USING OUR WEBSITE OR PURCHASING FROM US, YOU ACCEPT AND ARE BOUND BY THESE TERMS IN THEIR ENTIRETY.
1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your access to and use of trysokosa.com, including any related subdomains, checkout funnels, landing pages, and mobile experiences (collectively, the "Website"), and any purchase of products or subscription services ("Products") offered through the Website.
By accessing or using the Website, creating an account, enrolling in a subscription, clicking "I Agree," or purchasing any Product, you:
- Represent that you are at least eighteen (18) years of age;
- Represent that you have full legal capacity to enter into a binding agreement;
- Agree to be bound by these Terms in their entirety.
If you do not agree, you must not access or use the Website.
1.1 Electronic Assent; Clickwrap
Where presented, you will be required to take an affirmative action (such as checking an unchecked box or clicking a clearly labeled button) acknowledging your agreement to these Terms before completing certain transactions. Your affirmative action constitutes legally binding electronic consent.
1.2 Modifications to Terms
We may revise these Terms at any time in our sole discretion. If changes are material, we will provide reasonable notice via email, account notification, or website banner. Your continued use of the Website after changes become effective constitutes acceptance of the revised Terms.
2. Website Use & Access
We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Website solely for personal, non-commercial use. We reserve the right to modify or discontinue any part of the Website, restrict or terminate access, or refuse service to any user at any time and for any reason. We are not liable if the Website becomes unavailable.
3. Account Security
If you create an account, you must provide accurate and current information. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately at support@sokosa.com of any unauthorized access. We may disable accounts at our discretion for violations of these Terms.
4. Prohibited Uses
You agree not to:
- Violate any applicable law or regulation;
- Scrape, crawl, or use automated means to access the Website;
- Interfere with Website security or functionality;
- Upload malicious code or viruses;
- Engage in fraudulent or deceptive conduct;
- Impersonate any person or entity;
- Attempt unauthorized access to systems or data;
- Infringe any intellectual property or privacy rights;
- Collect personal information of other users.
We reserve the right to investigate and pursue violations to the fullest extent permitted by law and may terminate your access without notice.
5. Intellectual Property
All Website content — including text, images, graphics, trademarks, logos, software, and design elements — is owned by or licensed to OZNMEDIA LLC ("Sokosa"). You may not reproduce, distribute, modify, or exploit Website content without our prior written consent. No rights are granted except as expressly provided herein.
6. Products; FDA Disclaimer; No Medical Advice
Statements made regarding Products have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease.
All information provided on the Website — including product descriptions, testimonials, educational materials, and other content — is for informational and educational purposes only and does not constitute medical, legal, or professional advice. You should consult a qualified healthcare professional before beginning any skincare or wellness program, especially if you are pregnant, nursing, taking medication, or have a known skin condition. Individual results may vary.
6.1 Reliance Disclaimer
Any reliance you place on information presented on or through the Website is strictly at your own risk. Sokosa disclaims all liability and responsibility arising from any reliance placed on Website materials, any interpretation of product descriptions or educational content, and any third-party materials or testimonials appearing on the Website.
7. Electronic Communications; Consent
By using the Website, creating an account, or making a purchase, you consent to receive electronic communications from us, including order confirmations, shipping notifications, subscription reminders, customer service communications, and marketing communications (if opted in). You may opt out of marketing emails via the unsubscribe link in such communications. Electronic communications satisfy any legal requirement that such communications be in writing.
8. Privacy; Cookies & Tracking
All information we collect is subject to our Privacy Policy, which is incorporated into these Terms by reference. Our Website uses cookies, pixels, and similar tracking technologies operated by us and third parties to enhance user experience, analyze Website performance, personalize content, and support advertising and marketing activities. For more information, please review our Privacy Policy.
9. Payments & Billing
9.1 Orders as Offers
An order submitted by you constitutes an offer to purchase Products. All orders are subject to acceptance by Sokosa. We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud, pricing errors, or product unavailability. Prices are listed in U.S. dollars and are subject to change without notice.
9.2 Payment Authorization
By providing a payment method, you represent and warrant that you are authorized to use that payment method and that all payment information provided is accurate and current. You authorize Sokosa to charge your payment method for Products purchased, subscription renewals, shipping charges, applicable taxes, and any other disclosed fees. If payment is declined, we may suspend or cancel your order.
We may receive updated card information from your issuer (such as updated card numbers or expiration dates) and update your account accordingly. If you wish to opt out of this service, contact your card issuer. You are responsible for any bank or card fees. If a charge is reversed, we may invoice you directly and seek payment by another method.
9.3 Third-Party Payment Processors
Payments may be processed through third-party providers. Your use of such providers is subject to their terms and privacy policies. Sokosa is not responsible for payment processor errors.
10. Shipping; Title; Risk of Loss
Products are shipped via third-party carriers to addresses in the U.S. and select international locations available at checkout. Accurate shipping address and phone number are required. We are not responsible for delays or non-delivery due to incorrect addresses provided by you. Contact support@sokosa.com immediately for address changes; we cannot guarantee edits after an order is submitted.
Unless otherwise required by law, title and risk of loss transfer to you upon delivery to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. International customers are responsible for any customs duties and import taxes.
11. Delivery Confirmation
Carrier delivery confirmation shall be deemed conclusive proof of delivery to the address provided by you, even without a signature. You agree that such confirmation constitutes sufficient evidence of delivery for purposes of resolving disputes, including chargebacks or claims of non-delivery.
12. Returns & Refunds
Please review our Refund Policy for complete terms. Unless otherwise stated in the Refund Policy, all sales are final. Refunds, where applicable, are processed to the original payment method. Bank posting times vary. Shipping and handling fees are non-refundable.
13. Subscriptions; Automatic Renewal; Cancellation
13.1 Subscription Enrollment
The Website may offer subscription purchase options ("Subscription Services") that provide automatic recurring shipments of Products at the frequency selected during checkout. If you enroll, you agree that your subscription includes recurring payment obligations and that Sokosa is authorized to charge your payment method automatically at the selected billing interval until cancelled.
13.2 Clear and Conspicuous Disclosure; Pre-Billing Notice; Affirmative Consent
Before you confirm your billing information and complete enrollment in a Subscription Service, we will present a clear and conspicuous notice in visual proximity to the request for your consent that discloses all of the following:
- That your subscription will automatically renew and you will be charged on a recurring basis unless you cancel;
- The length of the renewal period and any additional terms of the renewal (every 30 days);
- The amount you will be charged per renewal period at the rate displayed at checkout, unless you take timely steps to cancel;
- The cancellation methods available to you, including how to cancel online and how to contact us;
- A direct link to the online cancellation process at cancel.trysokosa.com/login; and
- Our contact information: OZNMEDIA LLC, support@sokosa.com, 1041 N Dupont Hwy #1317, Dover, DE 19901.
You will be required to take an affirmative action (such as checking an unchecked acknowledgment box or clicking a clearly labeled button) expressly confirming your consent to the recurring charges before your purchase is completed. Your affirmative action constitutes express informed consent to the automatic renewal terms. We will not use pre-checked boxes or other default mechanisms to obtain this consent.
13.3 Automatic Renewal; Post-Enrollment Confirmation
UNLESS YOU CANCEL IN ACCORDANCE WITH THESE TERMS, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE THEN-CURRENT RATE EVERY 30 DAYS. IF PRICING CHANGES, WE WILL PROVIDE ADVANCE NOTICE AS REQUIRED BY LAW.
Following your enrollment, we will send you an order confirmation to the email address you provided. That confirmation will include: (a) a summary of the automatic renewal terms; (b) the amount charged and the billing frequency; (c) the cancellation methods available to you; and (d) a direct link to the online cancellation process at cancel.trysokosa.com/login. You should retain this confirmation for your records. If you do not receive a confirmation within 24 hours of enrollment, please contact us at support@sokosa.com.
13.4 How to Cancel; No Unreasonable Barriers
You may cancel your Subscription Service at any time through any of the following methods. To avoid being charged for the next billing cycle, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date.
- Online: Log into your account at cancel.trysokosa.com/login and follow the clearly labeled cancellation steps. No phone call required.
- Email: Send a cancellation request to support@sokosa.com. We will confirm your cancellation within one (1) business day.
We will not require you to speak with a live representative, complete a retention flow, or take any steps beyond those described above in order to cancel. You will receive a cancellation confirmation email to the address on file. No further recurring charges will be processed after cancellation is confirmed.
13.5 Account Updater Disclosure
We may use an automatic account updater service provided by our payment processor. This service may update your stored payment information (e.g., card number or expiration date) if your card issuer provides updated information. If your payment information is updated, you authorize us to charge the updated payment method. If you do not wish to have your payment information automatically updated, you must remove your stored payment method or cancel your subscription.
13.6 Failed Payments; Reauthorization
If a recurring charge fails, you authorize us to retry the charge, contact you for updated payment information, and suspend shipments until payment is received. Your continued enrollment in a Subscription Service constitutes reaffirmation of your authorization to charge your payment method. Unpaid balances may be referred for collection where permitted by law.
13.7 California Subscriber Rights
If you are a California resident, the following additional disclosures apply pursuant to California Business and Professions Code Section 17601 et seq.:
- Your subscription will automatically renew every 30 days at the then-current subscription rate unless you cancel before the next renewal date.
- You may cancel at any time by logging into your account at cancel.trysokosa.com/login or by emailing support@sokosa.com.
- If we fail to provide required disclosures prior to enrollment, we will provide a full refund of any unauthorized charges upon request.
- Contact: OZNMEDIA LLC, support@sokosa.com, 1041 N Dupont Hwy #1317, Dover, DE 19901. You may also contact the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210.
14. SMS / Mobile Messaging Program
Sokosa may offer a mobile messaging program. By opting in, you expressly consent to receive recurring autodialed or prerecorded marketing and transactional text messages from or on behalf of Sokosa at the mobile number provided. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. You may opt out at any time by replying STOP to any message.
15. User Content; Reviews & Submissions
By submitting reviews, testimonials, comments, or other content ("User Content"), you grant Sokosa a perpetual, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, distribute, publicly display, and create derivative works from such content for business and marketing purposes. You represent and warrant that you own or control all rights in the User Content, that it does not violate third-party rights, and that it is truthful and not misleading.
16. Disclaimer of Warranties
THE WEBSITE, PRODUCTS, AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOKOSA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, RELIABILITY, AND AVAILABILITY.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOKOSA OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF THE WEBSITE, ANY PRODUCT PURCHASE, OR ANY SUBSCRIPTION SERVICE.
17.1 Cap on Direct Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOKOSA'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO SOKOSA DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
17.2 Allocation of Risk
You acknowledge that the pricing of Products reflects the allocation of risk set forth in this Section and that Sokosa would not enter into these Terms without these limitations.
18. Indemnification
You agree to defend, indemnify, and hold harmless Sokosa and its affiliates, licensors, service providers, officers, directors, employees, contractors, agents, and successors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your misuse of the Website or Products, your violation of any law, or your violation of any third-party rights.
19. Limitation on Time to File Claims
TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES. IF NOT COMMENCED WITHIN THAT PERIOD, THE CLAIM IS PERMANENTLY BARRED.
20. Dispute Resolution; Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
EXCEPT AS EXPRESSLY PROVIDED BELOW, YOU AND SOKOSA AGREE TO RESOLVE ALL DISPUTES EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION.
20.1 Agreement to Arbitrate
You and Sokosa agree that any dispute, claim, controversy, or cause of action arising out of or relating to these Terms, the Website, any Product, any subscription or automatic renewal, any advertising or marketing practices, or any alleged misrepresentation (collectively, "Dispute") shall be resolved exclusively through binding, confidential arbitration on an individual basis.
20.2 Federal Arbitration Act
These Terms evidence a transaction in interstate commerce. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation, enforcement, and proceedings under this arbitration agreement. The arbitrator shall decide all threshold issues of arbitrability, including scope, validity, and enforceability.
20.3 Mandatory Pre-Arbitration Notice
Before initiating arbitration, the initiating party must send a written Notice of Dispute by certified mail including: full name, mailing address, email associated with the account, description of the claim, and specific relief sought. Notice to Sokosa must be sent to:
OZNMEDIA LLC, Attn: Legal Department, 1041 N Dupont Hwy #1317, Dover, DE 19901
The parties shall engage in good-faith efforts to resolve the Dispute for thirty (30) days before filing arbitration.
20.4 Reservation of Self-Help Remedies
Nothing in this Section prevents Sokosa from exercising lawful self-help remedies, including responding to chargebacks, pursuing collection efforts, suspending or terminating accounts, offsetting amounts owed, or enforcing payment obligations as permitted by law.
20.5 Arbitration Procedure
Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules before a single neutral arbitrator. The arbitrator is authorized to award all remedies available in an individual action under applicable substantive law. The arbitrator may not award relief on a class, representative, or consolidated basis.
20.6 Arbitration Cost Allocation
Payment of filing, administration, and arbitrator fees shall be governed by the AAA Consumer Arbitration Rules. To the extent required by those rules, Sokosa will bear arbitration fees in excess of the amount you would be required to pay to file a comparable action in court.
20.7 Small Claims Exception
Either party may bring an individual action in small claims court.
20.8 Equitable and Protective Relief
Notwithstanding the foregoing, Sokosa may seek temporary, preliminary, or permanent injunctive or equitable relief in state or federal courts for claims involving intellectual property, confidential information, fraud, or misuse of the Website that threatens irreparable harm.
20.9 Public Injunctive Relief
To the extent applicable law prohibits the waiver of a claim for public injunctive relief, such claim may be brought in a court of competent jurisdiction. All other claims shall remain subject to binding arbitration as set forth herein.
21. Class Action Waiver
YOU AND SOKOSA AGREE THAT ALL DISPUTES SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, SERVE AS A CLASS REPRESENTATIVE, ACT AS A PRIVATE ATTORNEY GENERAL, OR JOIN OR CONSOLIDATE CLAIMS. THE ARBITRATOR HAS NO AUTHORITY TO CONDUCT CLASS PROCEEDINGS.
22. Mass Action Waiver
No Dispute shall be brought as a "Mass Action." A "Mass Action" means twenty-five (25) or more similar arbitration demands filed within one hundred eighty (180) days and coordinated by the same or affiliated counsel. Such claims shall not be consolidated or administered collectively without Sokosa's consent.
22.1 Batching Procedure
If Mass Action conditions are met, claims shall be grouped in batches of no more than two hundred (200) claimants, with only one batch proceeding at a time and a separate arbitrator appointed per batch.
23. Jury Trial Waiver
IF ANY DISPUTE PROCEEDS IN COURT, YOU AND SOKOSA WAIVE THE RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW.
24. Opt-Out Right
You may opt out of the arbitration agreement within thirty (30) days of first acceptance of these Terms by sending written notice via certified mail to OZNMEDIA LLC, Attn: Legal Department, 1041 N Dupont Hwy #1317, Dover, DE 19901. Your opt-out notice must include your name, address, email, and a clear statement of your intent to opt out.
25. Governing Law
Except as otherwise provided in Section 20, these Terms shall be governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
26. Force Majeure
Sokosa shall not be liable for any delay or failure to perform any obligation under these Terms if such delay or failure results from causes beyond our reasonable control, including acts of God, natural disasters, labor disputes, supply chain disruptions, governmental actions, internet service failures, payment processor outages, or carrier delays.
27. Third-Party Websites & Links
We may link to third-party websites. We are not responsible for their content, practices, accuracy, or legality. Use them at your own risk.
28. Assignment
You may not assign any of your rights under these Terms without our prior written consent. Sokosa may assign or transfer these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
29. Severability
If any provision of these Terms is invalid or unenforceable, that provision will be deemed severed and will not affect the validity or enforceability of the remaining provisions.
30. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Sokosa regarding your use of the Website and purchase of Products.
31. Contact Information
OZNMEDIA LLC 1041 N Dupont Hwy #1317 Dover, DE 19901 Email: support@sokosa.com