Last Updated: April 27, 2026
We believe strongly in the quality of our products and want you to be completely satisfied with your purchase. That is why we offer a 100% Love-It Guarantee on your first order. If you are not absolutely satisfied for any reason, contact us within 90 days of confirmed delivery and we will issue a full refund. No questions asked.
BY PLACING AN ORDER WITH SOKOSA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OF THIS REFUND POLICY IN THEIR ENTIRETY, INCLUDING ALL ELIGIBILITY REQUIREMENTS AND LIMITATIONS.
To be eligible for a refund under the Love-It Guarantee, ALL of the following conditions must be met:
REFUND REQUESTS SUBMITTED OUTSIDE THE 30-DAY WINDOW WILL BE DENIED. NO EXCEPTIONS.
For second and subsequent orders, the following return policy applies:
The following are not eligible for refunds under any circumstances:
The Love-It Guarantee applies only to your first shipment. It is the customer's sole responsibility to manage or cancel their subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds under any circumstances. Failure to cancel prior to a renewal billing date does not constitute grounds for a refund.
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED. YOU WILL BE CHARGED THROUGH YOUR PAYMENT METHOD EVERY 30 DAYS AT THE THEN-CURRENT SUBSCRIPTION RATE. BY SUBMITTING YOUR INITIAL ORDER YOU EXPRESSLY AGREE TO THESE AUTOMATIC RENEWAL TERMS.
You may cancel your subscription at any time through either of the following methods. To avoid being charged for the next billing cycle, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date.
No refunds will be issued for renewal charges already processed at the time of cancellation.
You are responsible for maintaining accurate and current billing information. Updates can be made through your customer portal or by contacting support@sokosa.com.
You have seven (7) hours from the time you place your order to request a cancellation by contacting support@sokosa.com. Once an order has been processed or shipped it cannot be cancelled. If your order has already shipped, the standard 30-day Love-It Guarantee applies to first orders.
If you receive a damaged, defective, or incorrect item, contact us at support@sokosa.com within forty-eight (48) hours of delivery with your order number and photo or video documentation of the issue. We will send a replacement at no cost or issue a full refund at our discretion. This remedy is available in addition to and does not affect your Love-It Guarantee eligibility.
We offer a one-time free exchange on all full-price purchases. If you use this exchange, all future refund requests for that order will be forfeited. Exchanges are not available on promotional or discounted items.
If your package does not arrive within the estimated delivery timeframe, contact us at support@sokosa.com to initiate a carrier investigation. Refund or replacement eligibility for lost packages is determined following completion of the carrier investigation and is subject to the 30-day window. We are not responsible for packages lost due to incorrect shipping information provided by the customer.
Shipping and handling fees are non-refundable in all circumstances, including approved refund requests. Return shipping is the customer's responsibility unless the item received was defective or incorrect.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. Items must be in their original condition and packaging, and proof of purchase is required.
Sokosa reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication. Your continued use of our website or purchase of products constitutes acceptance of the then-current policy.
OZNMEDIA LLC
1041 N Dupont Hwy #1317
Dover, DE 19901
Email: support@sokosa.com
Phone: +1 (859)-445-0381