Shipping Policy

Last Updated: April 27, 2026


OZNMEDIA LLC ("Sokosa," "we," "us," or "our") operates the website trysokosa.com (the "Site"). Our priority is to provide a seamless and transparent shipping experience for every customer. Please review the details of our shipping process below.

1. Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders.
  • Delivery Area: We currently ship within the United States.
  • Future Expansion: We plan to expand shipping to additional countries in the near future.

2. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday through Friday.
  • Cut-off Time: Orders placed before 12:00 PM EST are processed the same day. Orders placed after this cut-off will be processed the next business day.
  • Non-Processing Days: Orders are not processed on weekends or U.S. public holidays.

3. Delivery Time

Estimated Delivery: Orders typically arrive within 7–14 business days after processing, depending on the destination. Please note that delivery times are estimates and may vary due to external factors outside of our control, including carrier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Process

  • Courier Services: We partner with trusted carriers including DHL, FedEx, and USPS to deliver your order safely and efficiently.
  • Tracking Information: Once your order has shipped, you will receive an email with your tracking number and a link to monitor your shipment in real time.

5. Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us at support@sokosa.com within 48 hours of delivery with your order number and photo or video documentation. We will work quickly to resolve the issue.
  • Lost Orders: If your order is lost in transit, contact us immediately and we will investigate with the carrier to arrange a replacement or other suitable resolution.

6. Incorrect Shipping Address

Please ensure your shipping address is accurate and complete at the time of purchase. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. If you need to update your address, contact us at support@sokosa.com immediately after placing your order. We cannot guarantee address changes once an order has entered fulfillment.

7. Delivery Confirmation

Carrier delivery confirmation shall be deemed conclusive proof of delivery to the address provided, even without a signature. If your tracking shows delivered but you have not received your package, please contact us at support@sokosa.com within 48 hours and we will assist you.

8. Contact Us

If you have any questions or concerns about your shipment, please reach out to our support team:

OZNMEDIA LLC
1041 N Dupont Hwy #1317
Dover, DE 19901
Email: support@sokosa.com
Phone: +1 (859)-445-0381
Hours: Monday to Friday, 9:00 AM – 6:00 PM EST